Perry Jacobs

Perry F. Jacobs, CBA

Integrated Business Services, LLC

12131 Dorsett Rd. Suite 100 Maryland Heights, MO. 63043

Phone: 314-770-0747 Fax:314-770-2021

Perry is a certified facilitator through CSC Advancement and OSI Academy. He has trained literally hundreds of collectors and has facilitated presentations and workshops for Fortune 500/Fourtune 200 companies as well as small and medium size companies. These presentations/workshops focus on credit/collection procedures, policies and pertinent laws.

Past Audiences:

GC Services 100 plus staff training

CSC Collection Services 50 plus staff training

OSI Collection Services staff facilitator for over 200 collectors

Midwest Collection Services staff training

Consumer Collection Management New Hire staff trainer

Central Mercantile Credit Services staff training client presentations

National Association of Credit Management Gateway Region Credit Conference

NACM Gateway Region staff training and client presentations/workshops

NACM Gateway Region Membership presentations/workshops

NACM Ohio Annual Meetings

NACM Ohio client presentations/workshops

Published in Business Credit publication Jan. 2006

Subject: Credit Management

Title: Adopting Best Practices Yields Results.

BIO:

Perry is a collection professional that has been working in the collection/credit industries for over twenty five years. He has been in management over fifteen of those years. He held the position of General Manager at Midwest Collections and Collection Manager at GC Services, CSC Credit Services & OSI Portfolio Services.

He is FDCPA certified through the American Credit and Collectors Association (ACA) and is well versed in all phases of collections. He came to NACM from Central Mercantile Credit Services and held the position of Operations Manager where he obtained his CBA certification (Certified Business Associate). He left NACM to start his own company. Perry is currently President of Integrated Business Services, LLC which was formed in April 2006 and Credit Repair Affiliates which was formed Jan. 2007.

Basic Collection Techniques 1-3 hours
Geared towards 1st Party Accounts Receivables

The Importance of Effective Collections
How to Build Confidence & Self Belief
8 Rules for Successful Telephone Collections
6 Influencing Factors
Overcoming Excuses
Dealing with Cash Flow Problems
The Negotiation

2. Advanced Collection Techniques 1-3 hours
Suitable for any type of collections. 1st Party or 3rd Party

· Identifying the Skills Sets needed to be successful

· Quantifying those Skill Sets

· Tracking Trends

· Identifying Opportunities for Improvement

· Targeting Skill Sets Needing Improvement

· Tracking Corrections and Feedback

3. Skip Tracing 1-hour
For any one that needs to find a person or verify their credentials or find assets; Suitable for any type of collections. 1st Party or 3rd Party

· What is Skip Tracing?

· Identifying the Types of Skips-Prioritization

· Description of “What is Skip Tracing”

· Skip Tracing process and techniques

· Organizing Your Search

· Thinking Outside the Box

· Free Web Sites

4. Credit Applications and Personal Guarantees 1-2 hours
Pertinent to any industry

· Why Is It Necessary to Get Credit Applications and Personal Guarantees?

· Changing Times

· Credit Departments and Sales Need to Work Together with Credit Policy

· Why Is a Credit Application Important?

· What Information Do You Need?

· What Information Should You Obtain?

· Terms

· The Equal Credit Opportunity Act

· Personal Guarantees

· Tying It All Together

5. At What Point Should a Claim Be Placed With An Agency? 1 hourA. A guide for any Creditor

· The Law of Diminishing Returns

· Core Skills

· Why Use a “Third Party”?

· How Claims are Placed

· What Documents Should you Provide?

· What Happens After an Agency Receives Your Claim?

· How Should an Agency Communicate with You?

· The Collection Process

· Agency Rates

· Are Skip Tracing and Asset Investigations Included?

· What Happens When a Claim Needs Legal Action?

6. The Fair Debt Collection Practices Act 1-3 hours
Suitable for any type of collections. 1st Party or 3rd Party

· What is The Fair Debt Collection Practices Act (FDCPA)?

· Why it was Enacted and What is It’s Purpose?

· Governing Body

· Who Is Required to Adhere To It & What Happens if You Don’t Adhere To It?

· Sections of the FDCPA

7. Tenant Screening 1 hour
For Landlords or Leasing Agents

· The Credit Application

· Personal Guarantees (Commercial Properties)

· Verification Process

· Leases and Their Content

8. Bankruptcy Reclamation: 1 hour
For Any Creditor

· What is Bankruptcy Reclamation?

· Grounds for Reclamation

· Computing the Reclamation Demand Time Period

· Goods Classified As Essential for the Continued Operation of the Bankrupt

· Buyer’s Possession of Reclamation Goods At The Time of Demand

· Priority of Debtor’s Secured Creditor Over Reclaiming Seller

· Enforcement of Reclamation Claim

· Remedies Available for a Successful Reclamation Creditor

· Other Insolvent Actions Justifying Reclamation Outside of Bankruptcy Proceedings