Michelle Rogers
Dale Carnegie-St.Louis
1869 Craig Park Ct St. Louis, MO 63146
314-439-8090 ext.303
fax - 314-439-8091
mrogers@carnegiestl.com
www.carnegiestl.com
All topic lengths average around 90 minutes
Communicate to Lead
-Do you sometimes feel like you are misunderstood when you communicate? Do you ask yourself, "Am I speaking a foreign language here?" Leaders are looked to for understanding and clarity. Communicating well can make the difference between success and failure of individuals, teams and organizations! This workshop will give you tools to help you communicate as a leader and to minimize the internal and external distraction that prevent us from getting results.
Communicate with Clarity
-What can I do to eliminate or reduce miscommunication and the need to redo work? Our ability to clearly communicate important information can affect how productively we live and work with others. In this workshop you will learn the importance of being clear when giving directions and learn to present information in a logical sequence. It will teach you how to explain new material using animation, clarity and vocal power.
Communicating with Credibility
-How can we communicate our ideas effectively and convince others that we know what we are talking about? In this workshop you will learn a technique to communicate your ideas convincingly and passionately. It will help build a process for organizing your ideas in prepared statements and impromptu situations to convey confidence and credibility. Discover the power of evidence to move others when you communicate.
Effective Listening with Communication Skills
-Surveys have shown that up to 80% of communication is misunderstood. This workshop will teach you how to encourage others to share ideas and information openly and honestly. It will provide tools to help you demonstrate more effective questioning and listening skills. Trust and respect are two of the most important qualities we can possess and effective listening skills can help you get there!
Effective Telephone Techniques in Customer Service
-How important is the impression we make when conducting business on the telephone? It can be crucial when it comes to creating a professional impression, representing ourselves and our organization in a positive way, and differentiating our offering from that of our competitors. Customer service means winning friends and influencing people in today's business environment, and when it comes to that we wrote the book. Learn some time tested ways to capitalize on each and every telephone communication and have fun doing it!
Speaking with Conviction
-How important is it for you to convey the conviction of your ideas in today's competitive business world? How well do you communicate the power of you message so everyone around you gets it? The ability to communicate with conviction shows confidence and builds credibility. Learn the way to show your assertiveness through conviction in this workshop. There is a power within all of us and the key to our success is finding a way to make that power evident!
Building Relationships in the Workplace
-With all the technology available to us to communicate such as e-mail, voice mail and fax among many others, what do you think is still the most important connection? It's the human connection! To achieve success in today's business environment where the emphasis is on collaboration, teamwork, motivation and leadership, we all need to perfect our ability to build relationships.
Coaching for Results
-How would you like to be able to help each person around you become as successful as possible? How do you help others discover abilities they didn't know they had? Even those you may have given upon can respond positively to effective coaching techniques. As a leader, you can be most productive by using planned and unplanned meetings as coaching opportunities to motivate people to succeed. In this workshop, learn how to capitalize on these situation to create a cycle of continuous growth in which you are the mentor!
Delegating for Results
-Do you need to become more effective at delegating responsibility at the same time you maintain authority? In this workshop, learn how to concentrate on your priorities and bring out the leadership potential in others. Lead by example; create buy-in; discover and develop the potential in you team members. The way to keep people motivated is to challenge them and show them their value on the team. Learn how theis can happen through delegation!
Gaining Cooperation
-Do you need to inspire those around you to come together and take action? Teh key is winning them to your way of thinking. The tools provided in this workshop will help you to lead the way by building consensus. Become more persuasive and more of a problem solver through positive, proactive approach. If you need to develop a confident, enthusiastic, take-charge attitude, this workshop is for you!
Dealing with Change and How to Manage Change
-How would you like to be more receptive to change? Wouldn't it be great to overcome self-consciousness and become a more flexible person? Change is constant - we can just survive through it, or we can thrive through it. In this workshop, you will learn to accept new ideas more readily and embrace new opportunities. This workshop will help you to grow through change.
Managing Conflict
-How do you handle conflict without alienating the other person? How do you create an environment where people feel comfortable making mistakes and learning from them? After this workshop, you will have the tools to handle mistakes in a way that helps individuals maintain dignity while working toward problem resolution and improvement. Turn your biggest problem into your greatest ally. This workshop will provide the blueprint to help you do it.
Motivate Through Recognition
-What can you do to motivate others? As we interact with those around us, we sometimes get too busy or distracted to show genuine appreciation. Often we hesitate to communicate our feelings for fear of being misinterpreted. Recognizing the strengths of others and sharing those strengths with them requires a conscious effort. In this workshop, you will come to understand the power of motivation and recognition can have on your colleagues.
Assertiveness in the Workplace
-Communicating effectively is one of the keys to our success in the world today. Finding the right balance between assertiveness and aggressiveness can be the difference that affects our success. Are you holding back on sharing your ideas for fear of reaction of others? Do you hesitate even when you know the answer? Are you coming on too strong when you communicate an idea and turning others off as a results? The tools that this workshop will provide can help strike that balance of confidence and credibility.
How to Make Decisions that Provide Results
-What tools are available to make individual and group problem solving easier? How can you involve the right people in the decision-making process? In this workshop, you will be able to identify methods to improve your decision making skills and utilize the input of others. We will emerge as a leader if we are seen by others as being a decisive person. Find the tools in this workshop that will allow you to stop putting off decisions that can help you and those around you to be more successful.
Effective First Impressions
-How would you like to project an image that is both professional and sincere? This workshop will provide proven techniques to create a positive first impression that you can expand on to build solid relationships. It will teach you the importance and how you can take control of the way others perceive you. Walk into a business or social situation and feel in command after attending this workshop...you have earned the right!
Effective Time Management
-What results must I produce to help improve my organization forward? How can I make better use of my time so that I don't feel the frustration of unmet goals and objectives on a daily basis? After completing this workshop, you will be able to identify your priorities and will have the time utilization tools needed to remain focused on accomplishing them. Your new productivity will lead to greater confidence and to even higher levels of productivity.
Igniting the Spark Within You to Break Through to Your Potential
-How much untapped ability lies within you? Are you functioning at your full potential? Mr. Carnegie says in his writings that we only use 15% of our capabilities. That leaves 85% that we can use to maximize the way we function every day. Join us in this workshop to explore ways to propel yourself to the highest levels of success!
How to Plan Effectively to Achieve Results
-How do I get everyone working toward common goals? How do I find the time to plan? It has been said that one hour of planning can save three hours of unnecessary work. After completing this workshop, you will have the tools necessary to turn an idea or innovation into a plan of action that can be communicated, understood and sold convincingly. Find ways to turn ideas into change and action!
Stress Management Workshop (How to Stop Worrying and Start Living)
-The current business environment is all about anxiety, downsizing, mergers, multi-tasking and striving for balance. This creates a higher level of stress and worry for all of us. In this reality, we all need tools to helps us take control of that stress so that we can be more successful. We will never remove stress from our lives, but this workshop will offer tools that will help us to take and maintain control of it.
Capitalizing on Our Differences
-How important is it to deal with differences in order to create success in our environments? IF the world around us was all one color or one texture or one shape, wouldn't it be boring? We can benefit from differences by seeing how they complement each other and how they can create more vibrant environments and successful results. This workshop will help you to discover that differences are assets to be celebrated!
Dealing with Difficult People
-How would you like to have the confidence to handle difficult people with ease and the tools to turn resistance into willing participation? In this workshop, we will show you how to understand and get along with just about everybody; become well-respected and liked quickly; and most importantly, win others to your point of view. It's time to learn how to work with difficult people and understand how your attitude affects those around you!
Diversity in the Workplace
-How many different cultures are there in your work environment? How well do you appreciate and capitalize on those differences? In the new global business environment it is no longer a luxury to understand other cultures; it isn't a necessity; it's an advantage. Discover ideas on how to bridge the cultural gaps and capitalize on the power of diversity in our environments!
Team Building Workshop
-A team is a lot like an orchestra-both blend individuals into a coherent whole. Leading and participating in teams effectively requires that we see the bigger picture and our role within it. In this workshop, you will focus on the leadership traits that inspire teams to peak performance. Unique issues face teams: blending individual competencies into group excellence, solving problems as a unit, and bringing everyone into the process. This workshop will help you to make team building personally rewarding and more productive for all!
Experience: 5 years of experience in training, sales and communication expertise. Dale Carnegie equity partner for 4 years.
Past Audiences: Monsanto, Boeing, Pfizer, Baush and Lomb, KV Pharmaceuticals, Maryland Heights Chamber of Commerce, Plumber Supply, Ferguson Consulting, Merlin Stelzer, Heartcare Medical, UHY advisors, Central County 911, The Mortgage store, Missouri Society of CPA's, Schnuck's supermarkets