The Maryland Heights Chamber offers the Speakers Bureau listing as a resource for those looking for experienced professionals offering speaking services. This is on an information basis only and speakers must be contacted directly. If you are a Member of the Chamber of Commerce and are interested in having your information displayed, contact the chamber office at 314-942-2110.
Available Speakers (Click for more information):
Parents as Teachers National Center, Inc.
2228 Ball Drive
St. Louis, MO 63146
314-432-4330 Ext. 269
Jill is a National Trainer for Parents as Teachers and is a part-time instructor for St. Louis community college. She has had experience in all areas of care for young children; a former director of child care, a consultant for family child care providers, parent educator and trainer for parent educators. She has been involved in development of curricula and marketing for Parents as Teachers.
Past Topics include:
- Child Care Providers and Parents Relationship - “So You’re Telling Me I work with Parents Too?”
- Quality Care for Child Care Providers
- Supporting Care Providers Through Personal Visits
- Building Good Beginnings in Infant/Toddler Child Care
- Brain development in the early years
- Building Attachment within group settings
- National Association of Family child care
- National Association of child Care Professionals
- Child Welfare League - child Care conference
- Native American child and Family conference
- Zero to Three/Head Start Birth to Three conference
- Conference on the Young Years - MO
- MO Association Education of Young Children
- MN Association Education of Young Children
Kevin R. Grelle CFS, CSA
Four Season Wealth Management
Three City Place Drive, Suite 590
Creve Coeur, MO 63141
Fax: (314) 692-2229
Planning for the Retirement Red Zone. The Retirement Red Zone is the 10 years before, and 10 years after you retire. These are the most critical years in retirement planning process. Failure to have a well thought out strategy for these years greatly diminishes ones chances of having a successful retirement. (i.e. not running out of money). I will discuss how to make financial decisions based upon Nobel Peace Prize winning strategies. How to meet the challenges of aging. Ways to help take control of your finances and pursue your desired lifestyle. How to choose a Medicare Part D plan. Plus much much more! The presentation runs 30-45 minutes. No products or companies are discussed. It is strictly educational in nature.
Although this is a brand new seminar that Kevin has just created, he has presented similar ones for the past four years.
Include the general public ages 50-70.
Kevin R. Grelle CFS, CSA
Certified Senior Advisor (CSA)
Kevin R. Grelle, is a Certified Senior Advisor with Four Season Wealth Management, doing business through Linsco/Private Ledger (LPL). As a Certified Senior Advisor (CSA), he specializes in providing unbiased retirement strategies designed for asset preservation. His mission is to help guide clients in making the right financial decisions for their future. He accomplishes this by offering competent and accountable advice. Kevin is 100% independent, so he can do what is in the best interest of the client, by providing multiple solutions to their financial challenges, helping them to reach their goals. He is Series 7, 66 and Insurance licensed, and holds the CFS (Certified Fund Specialist) and CSA (Certified Senior Advisor) designation. He teaches traditional values of money management, and his vision is to be viewed as a straightforward, honest, and compassionate advisor who is always working towards the client’s ultimate financial success. He is eager to get to know new people and pamper them with friendly, attentive service.
“I treat everyone as a member of the family, because that is the only way that I have ever known how. If you have an appointment with me, or just visiting – my door is always open. People tell me that I exhibit a rare combination of old world class, and down to earth hospitality, but I’m just a simple person who never forgot his heritage, loves what he does for a living, and takes pride in fulfilling peoples financial hopes and dreams.”
Annette P. Heller
Trademark & Copyright Attorney
Heller & Associates
Trademarks – An Important Business Asset
This topic can be done in a 30 minute to a 1 hour presentation. It will cover why trademarks are important assets, how to protect them and how they are used in business. Presentation allows for questions during talk.
Copyrights – Another Business Asset
Every advertisement, catalog etc. are protected by Copyright. This presentation will explain how copyright fits into a business. It can be done in a 30 minute to a 45 minute presentation.
Thirty years practicing in the area of trademark and copyright law. Have represented such businesses as Kemoll’s, Scottrade (since it started) and Mary Engelbreit. Mainly represent small and medium businesses that only have one or two trademarks. Prior to starting a private practice in 1983, was in-house trademark and copyright counsel for Ralston Purina. I am one of the top trademark attorneys in the number of applications filed with the United States Trademark Office.
CPA groups, law firms, Rotary Club, and school classes from preschool up to college level.
David R. Hilgendorf
Pre-Paid Legal Services
Identity Theft. You know how everyone today is concerned about having their identity stolen? In his talk, David will discuss how and why this has become the biggest white collar crime ever, some of the misconceptions about IDT, and what you can do about it right away. “While my company is leading the way in protecting individuals and families from ID Theft, my presentation is not a sales pitch. It is strictly informational.” This talk can run anywhere from 15 minutes to 25 minutes, depending on the time frame of the event.
David have been involved in the Identity Theft arena for about 2 ½ years, with his company, Pre-Paid Legal. Prior to that he was a small business owner for 22 years and always concerned about IDT in the workplace.
EWomen’s Network; Affton Kiwanis Club; Northside Neighborhood Watch committee
Richard “Ric” Hoerz
Understanding Your Staff Communication and Behavior Styles
Want to improve internal communications and rid your company of petty rifts, cat fights and major production setbacks because your people just can’t get along? Understanding individual communication styles will help you manage your employees and develop a more productive workplace.
Experience: 10+ years in his own business of sales and communication skills training.
Past Audiences: TWA, ARCO Construction, Marritz, Delta Dental, Pacific Life & Annuity, Alberici Group, Southwest Bank, The Spark Agency (Busch Creative Services), Arista Marketing
Hoerz has an extensive background of more than 30 years of experience in sales and marketing in the health care industry and in marketing communications and 10 years in coaching and training. His experience helps him understand the pressures and frustrations of a highly competitive marketplace. He is President of the RUBICON Institute, Chairman of Board Growth and Governance Committee, President elect on the Board of Directors for Habitat for Humanity St. Louis, serves on the Charitable and Membership Committees for the Missouri Athletic Club and is Past Chairman of the Board for the Maryland Heights Chamber of Commerce.
Hoerz has dedicated his professional efforts as a consultant and coach to his clients, who include business owners, sales executives, sales professionals and “non-selling” professionals requiring selling skills to develop new business and take their sales results to a new, higher level. He bases his sales training and coaching on the non-traditional selling techniques of David Sandler. CareerLink, division of the RUBICON Institute acts as Employment Coordinators for companies looking to build or replace their sales executives or sales staff. He is an Executive Coach to those executives that need an objective sounding board and realize that someone needs to hold even the top level executives accountable for the goals they set for themselves.
Sometimes good salespeople just want to be excellent. Ric will show them new ways to “sharpen the saw” and keep them a step ahead of their competition.
Perry F. Jacobs, CBA
Integrated Business Services, LLC
Perry is a certified facilitator through CSC Advancement and OSI Academy. He has trained literally hundreds of collectors and has facilitated presentations and workshops for Fortune 500/Fourtune 200 companies as well as small and medium size companies. These presentations/workshops focus on credit/collection procedures, policies and pertinent laws.
- GC Services 100 plus staff training
- CSC Collection Services 50 plus staff training
- OSI Collection Services staff facilitator for over 200 collectors
- Midwest Collection Services staff training
- Consumer Collection Management New Hire staff trainer
- Central Mercantile Credit Services staff training client presentations
- National Association of Credit Management Gateway Region Credit Conference
- NACM Gateway Region staff training and client presentations/workshops
- NACM Gateway Region Membership presentations/workshops
- NACM Ohio Annual Meetings
- NACM Ohio client presentations/workshops
Published in Business Credit publication Jan. 2006
Subject: Credit Management
Title: Adopting Best Practices Yields Results.
Perry is a collection professional that has been working in the collection/credit industries for over twenty five years. He has been in management over fifteen of those years. He held the position of General Manager at Midwest Collections and Collection Manager at GC Services, CSC Credit Services & OSI Portfolio Services. He is FDCPA certified through the American Credit and Collectors Association (ACA) and is well versed in all phases of collections. He came to NACM from Central Mercantile Credit Services and held the position of Operations Manager where he obtained his CBA certification (Certified Business Associate). He left NACM to start his own company. Perry is currently President of Integrated Business Services, LLC which was formed in April 2006 and Credit Repair Affiliates which was formed Jan. 2007.
Basic Collection Techniques 1-3 hours
Geared towards 1st Party Accounts Receivables
- The Importance of Effective Collections
- How to Build Confidence & Self Belief
- 8 Rules for Successful Telephone Collections
- 6 Influencing Factors
- Overcoming Excuses
- Dealing with Cash Flow Problems
- The Negotiation
Advanced Collection Techniques 1-3 hours
Suitable for any type of collections. 1st Party or 3rd Party
- Identifying the Skills Sets needed to be successful
- Quantifying those Skill Sets
- Tracking Trends
- Identifying Opportunities for Improvement
- Targeting Skill Sets Needing Improvement
- Tracking Corrections and Feedback
Skip Tracing 1-hour
For any one that needs to find a person or verify their credentials or find assets; Suitable for any type of collections. 1st Party or 3rd Party
- What is Skip Tracing?
- Identifying the Types of Skips-Prioritization
- Description of “What is Skip Tracing”
- Skip Tracing process and techniques
- Organizing Your Search
- Thinking Outside the Box
- Free Web Sites
Credit Applications and Personal Guarantees 1-2 hours
Pertinent to any industry
- Why Is It Necessary to Get Credit Applications and Personal Guarantees?
- Changing Times
- Credit Departments and Sales Need to Work Together with Credit Policy
- Why Is a Credit Application Important?
- What Information Do You Need?
- What Information Should You Obtain?
- The Equal Credit Opportunity Act
- Personal Guarantees
- Tying It All Together
At What Point Should a Claim Be Placed With An Agency? 1 hour
A guide for any Creditor
- The Law of Diminishing Returns
- Core Skills
- Why Use a “Third Party”?
- How Claims are Placed
- What Documents Should you Provide?
- What Happens After an Agency Receives Your Claim?
- How Should an Agency Communicate with You?
- The Collection Process
- Agency Rates
- Are Skip Tracing and Asset Investigations Included?
- What Happens When a Claim Needs Legal Action?
The Fair Debt Collection Practices Act 1-3 hours
Suitable for any type of collections. 1st Party or 3rd Party
- What is The Fair Debt Collection Practices Act (FDCPA)?
- Why it was Enacted and What is It’s Purpose?
- Governing Body
- Who Is Required to Adhere To It & What Happens if You Don’t Adhere To It?
- Sections of the FDCPA
Tenant Screening 1 hour
For Landlords or Leasing Agents
- The Credit Application
- Personal Guarantees (Commercial Properties)
- Verification Process
- Leases and Their Content
Bankruptcy Reclamation: 1 hour
For Any Creditor
- What is Bankruptcy Reclamation?
- Grounds for Reclamation
- Computing the Reclamation Demand Time Period
- Goods Classified As Essential for the Continued Operation of the Bankrupt
- Buyer’s Possession of Reclamation Goods At The Time of Demand
- Priority of Debtor’s Secured Creditor Over Reclaiming Seller
- Enforcement of Reclamation Claim
- Remedies Available for a Successful Reclamation Creditor
- Other Insolvent Actions Justifying Reclamation Outside of Bankruptcy Proceedings
Pat Pettey, a 2013 Maryland Heights Chamber Award Recipient for Outreach Professional of the Year, is the Business Lending and Services Manager at Electro Savings Credit Union. Her background and education is unique to the financial services industry as she has been on the “other side of the table” as a former Vice President Corporate Controller of major companies bringing her to Connecticut, Florida, Indiana, Colorado, Nebraska, and Missouri prior to establishing herself as a leading Lending Officer here in the Saint Louis area since 1998. Pat utilizes her knowledge for the betterment of the business community by offering no cost seminars and workshops to a variety of organizations and to area companies.
With Pat’s major influence, Electro Savings Credit Union www.ElectroSavings.com has become a triple, 2-year award winning credit union in the Greater St Louis Region. Though small in physical size in comparison to other St Louis credit unions and financial institutions, Electro is big on making the business owner, its members and their families front and center in all that they do. Electro’s motto is “Not for Profit, Not for Charity, But for Service”. Feel free to reach out to Pat at email@example.com or (314) 434-6470 X1406 anytime if you need assistance!
No Cost Topics Currently Available:
- The 5 C’s of Business Financing.
- Marketing is a Marathon Not a Sprint.
- How Your Personal Credit Fits Into Your Business Profile.
- Accounting & Budgeting for Your Business.
- Creditability: Build a Strong Credit History.
- Build a Basic Budget: The 5-Step Spending Plan.
- Identity Theft: Who’s Got Your Number?
- Check It Out: Checking Account Management.
Workshop for February thru April 2014 :
“Pick My Brain”- A One on One Business Consultation: Learn from an experienced lender and former Accountant/Controller/Operations Manager. Questions you always wanted to ask and terms you should learn BEFORE you borrow or go into business for yourself. Get yourself going in the right direction. Already in business? That’s ok too because Pat can assist by reviewing what you have done and make suggestions or give you the resources to place you and your company on an upward path to success and understanding! Call to set an appointment (314) 434-6470 X1406. firstname.lastname@example.org. No Cost.
Cheryl D. Ring
Consumer Detective Corporation
17 years of experience as a Private Investigator specializing in missing children, skip tracing, criminal profiling, and crime victims advocate and coach. Cheryl is just starting out in Public Speaking and has appeared on the national television series "Final Justice" on Lifetime Television and local news stories. She has been featured in local newspapers and on radio programs nationwide.
Topics include, but are not limited to:
Ways to protect yourself against identify theft and the most common criminal.
How to protect your business and financial interests, and your family.
Up to date crime events such as vehicle cloning.
General audiences at the Hallmark of Creve Coeur
St. Louis Graphic Arts & Communications Association
Radio interviews-Cheryl is the host of the local radio program Crimetime Live on WGNU 920 AM on Monday evenings at 10.
5 years of experience in training, sales and communication expertise. Dale Carnegie equity partner for 4 years.
Monsanto, Boeing, Pfizer, Baush and Lomb, KV Pharmaceuticals, Maryland Heights Chamber of Commerce, Plumber Supply, Ferguson Consulting, Merlin Stelzer, Heartcare Medical, UHY advisors, Central County 911, The Mortgage store, Missouri Society of CPA's, Schnuck's supermarkets.
Michelle Rogers is a regional manager and certified trainer with Dale Carnegie-St. Louis. She specializes in building relationships and helping key employees develop skills that will accelerate their careers. Currently, Michelle partners with many local companies and organizations to help them implement training solutions that guide their teams to performance that is more effective and efficient, which can be seen in their bottom line. She earned her BA in Educational Studies, emphasis in sociology from University of Missouri-Columbia. She is an instructor for both the Dale Carnegie course and the Sales Advantage course. Her determination and positive attitude has made her one of the top sales people within her organization. In her free time, Michelle enjoys coaching a high school dance team and cheerleading for the River City Rage of the National Indoor Football League. Michelle’s powerful energy creates an exciting and friendly environment. Her enthusiasm is always 110%. She has a dynamic attitude that is truly inspiring. Her vibrant personality has a motivational touch that genuinely has a positive effect on everyone she meets. She motivates people to live life to the fullest. She lives by her motto, “Believe in Yourself and in What YOU can do!”
Communicate to Lead
Do you sometimes feel like you are misunderstood when you communicate? Do you ask yourself, "Am I speaking a foreign language here?" Leaders are looked to for understanding and clarity. Communicating well can make the difference between success and failure of individuals, teams and organizations! This workshop will give you tools to help you communicate as a leader and to minimize the internal and external distraction that prevent us from getting results.
Communicate with Clarity
What can I do to eliminate or reduce miscommunication and the need to redo work? Our ability to clearly communicate important information can affect how productively we live and work with others. In this workshop you will learn the importance of being clear when giving directions and learn to present information in a logical sequence. It will teach you how to explain new material using animation, clarity and vocal power.
Communicating with Credibility
How can we communicate our ideas effectively and convince others that we know what we are talking about? In this workshop you will learn a technique to communicate your ideas convincingly and passionately. It will help build a process for organizing your ideas in prepared statements and impromptu situations to convey confidence and credibility. Discover the power of evidence to move others when you communicate.
Effective Listening with Communication Skills
Surveys have shown that up to 80% of communication is misunderstood. This workshop will teach you how to encourage others to share ideas and information openly and honestly. It will provide tools to help you demonstrate more effective questioning and listening skills. Trust and respect are two of the most important qualities we can possess and effective listening skills can help you get there!
Effective Telephone Techniques in Customer Service
How important is the impression we make when conducting business on the telephone? It can be crucial when it comes to creating a professional impression, representing ourselves and our organization in a positive way, and differentiating our offering from that of our competitors. Customer service means winning friends and influencing people in today's business environment, and when it comes to that we wrote the book. Learn some time tested ways to capitalize on each and every telephone communication and have fun doing it!
Speaking with Conviction
How important is it for you to convey the conviction of your ideas in today's competitive business world? How well do you communicate the power of you message so everyone around you gets it? The ability to communicate with conviction shows confidence and builds credibility. Learn the way to show your assertiveness through conviction in this workshop. There is a power within all of us and the key to our success is finding a way to make that power evident!
Building Relationships in the Workplace
With all the technology available to us to communicate such as e-mail, voice mail and fax among many others, what do you think is still the most important connection? It's the human connection! To achieve success in today's business environment where the emphasis is on collaboration, teamwork, motivation and leadership, we all need to perfect our ability to build relationships.
Coaching for Results
How would you like to be able to help each person around you become as successful as possible? How do you help others discover abilities they didn't know they had? Even those you may have given upon can respond positively to effective coaching techniques. As a leader, you can be most productive by using planned and unplanned meetings as coaching opportunities to motivate people to succeed. In this workshop, learn how to capitalize on these situations to create a cycle of continuous growth in which you are the mentor!
Delegating for Results
Do you need to become more effective at delegating responsibility at the same time you maintain authority? In this workshop, learn how to concentrate on your priorities and bring out the leadership potential in others. Lead by example; create buy-in; discover and develop the potential in your team members. The way to keep people motivated is to challenge them and show them their value on the team. Learn how this can happen through delegation!
Do you need to inspire those around you to come together and take action? The key is winning them to your way of thinking. The tools provided in this workshop will help you to lead the way by building consensus. Become more persuasive and more of a problem solver through positive, proactive approach. If you need to develop a confident, enthusiastic, take-charge attitude, this workshop is for you!
Dealing with Change and How to Manage Change
How would you like to be more receptive to change? Wouldn't it be great to overcome self-consciousness and become a more flexible person? Change is constant - we can just survive through it, or we can thrive through it. In this workshop, you will learn to accept new ideas more readily and embrace new opportunities. This workshop will help you to grow through change.
How do you handle conflict without alienating the other person? How do you create an environment where people feel comfortable making mistakes and learning from them? After this workshop, you will have the tools to handle mistakes in a way that helps individuals maintain dignity while working toward problem resolution and improvement. Turn your biggest problem into your greatest ally. This workshop will provide the blueprint to help you do it.
Motivate Through Recognition
What can you do to motivate others? As we interact with those around us, we sometimes get too busy or distracted to show genuine appreciation. Often we hesitate to communicate our feelings for fear of being misinterpreted. Recognizing the strengths of others and sharing those strengths with them requires a conscious effort. In this workshop, you will come to understand the power of motivation and recognition can have on your colleagues.
Assertiveness in the Workplace
Communicating effectively is one of the keys to our success in the world today. Finding the right balance between assertiveness and aggressiveness can be the difference that affects our success. Are you holding back on sharing your ideas for fear of reaction of others? Do you hesitate even when you know the answer? Are you coming on too strong when you communicate an idea and turning others off as a results? The tools that this workshop will provide can help strike that balance of confidence and credibility.
How to Make Decisions that Provide Results
What tools are available to make individual and group problem solving easier? How can you involve the right people in the decision-making process? In this workshop, you will be able to identify methods to improve your decision making skills and utilize the input of others. We will emerge as a leader if we are seen by others as being a decisive person. Find the tools in this workshop that will allow you to stop putting off decisions that can help you and those around you to be more successful.
Effective First Impressions
How would you like to project an image that is both professional and sincere? This workshop will provide proven techniques to create a positive first impression that you can expand on to build solid relationships. It will teach you the importance and how you can take control of the way others perceive you. Walk into a business or social situation and feel in command after attending this workshop...you have earned the right!
Effective Time Management
What results must I produce to help improve my organization forward? How can I make better use of my time so that I don't feel the frustration of unmet goals and objectives on a daily basis? After completing this workshop, you will be able to identify your priorities and will have the time utilization tools needed to remain focused on accomplishing them. Your new productivity will lead to greater confidence and to even higher levels of productivity.
Igniting the Spark Within You to Break Through to Your Potential
How much untapped ability lies within you? Are you functioning at your full potential? Mr. Carnegie says in his writings that we only use 15% of our capabilities. That leaves 85% that we can use to maximize the way we function every day. Join us in this workshop to explore ways to propel yourself to the highest levels of success!
How to Plan Effectively to Achieve Results
How do I get everyone working toward common goals? How do I find the time to plan? It has been said that one hour of planning can save three hours of unnecessary work. After completing this workshop, you will have the tools necessary to turn an idea or innovation into a plan of action that can be communicated, understood and sold convincingly. Find ways to turn ideas into change and action!
Stress Management Workshop (How to Stop Worrying and Start Living)
The current business environment is all about anxiety, downsizing, mergers, multi-tasking and striving for balance. This creates a higher level of stress and worry for all of us. In this reality, we all need tools to help us take control of that stress so that we can be more successful. We will never remove stress from our lives, but this workshop will offer tools that will help us to take and maintain control of it.
Capitalizing on Our Differences
How important is it to deal with differences in order to create success in our environments? IF the world around us was all one color or one texture or one shape, wouldn't it be boring? We can benefit from differences by seeing how they complement each other and how they can create more vibrant environments and successful results. This workshop will help you to discover that differences are assets to be celebrated!
Dealing with Difficult People
How would you like to have the confidence to handle difficult people with ease and the tools to turn resistance into willing participation? In this workshop, we will show you how to understand and get along with just about everybody; become well-respected and liked quickly; and most importantly, win others to your point of view. It's time to learn how to work with difficult people and understand how your attitude affects those around you!
Diversity in the Workplace
How many different cultures are there in your work environment? How well do you appreciate and capitalize on those differences? In the new global business environment it is no longer a luxury to understand other cultures; it isn't a necessity; it's an advantage. Discover ideas on how to bridge the cultural gaps and capitalize on the power of diversity in our environments!
Team Building Workshop
A team is a lot like an orchestra-both blend individuals into a coherent whole. Leading and participating in teams effectively requires that we see the bigger picture and our role within it. In this workshop, you will focus on the leadership traits that inspire teams to peak performance. Unique issues face teams: blending individual competencies into group excellence, solving problems as a unit, and bringing everyone into the process. This workshop will help you to make team building personally rewarding and more productive for all!
Master Key Consulting
How to use emerging technologies to automate sales and marketing
- Getting everyone in the organization communicating from the same plan.
- How to get your prospects to qualify themselves.
- Turning cold calls into warm calls.
- Managing the “funnel.”
- Spend your best marketing dollars on your most likely prospects.
- Turn your business card into a boomerang.
- Following up – persistence vs. annoyance.
- Differentiate your company from the competition.
Creating a “buzz” before during and after your next tradeshow
- So you have a new tradeshow display – is anyone going to see it?
- Attracting your best prospects to your booth.
- Premiums vs. premium relationships.
- Exchanging goodies for good information.
- Preparing for your best customers and prospects.
- Weighing the competition – how can you stand out?
- Leave behinds – sometimes things need to be left behind.
- After the show – prioritizing the after-show communications
15 years in public space communication, loyalty marketing, and technology consulting to sales and manufacturing organizations.
More than 100 companies with essentially the same problems: Sales vs. Marketing – who’s fault is it that we cannot sell more!
Senior Director of Strategic Development
Assembling the strategic puzzle for each of our clients is a core focus for David. His career has been a balance of hands-on creative design, production, technology, and strategic business development. Each project has a unique set of challenges and David ensures the usage of the right tools and technologies to generate the best results and return on investment for the client.
David has assisted more than 100 different companies to achieve better communication process, higher-quality sales results, more engaging learning tools, faster time to market and the highest levels of quality in every customer touch-point.